ORDERING
How does the ordering process work?
Once you have found a design you like, add items to your shopping cart via the form on the design page and click “Add to Cart”. You will then be taken to your shopping cart where you can adjust quantities as needed. Once you have it set to the quantity you desire, click “Proceed to Checkout”. This will bring you to a Sign in page where you can either sign up for an account (which is free!) or login with your existing user name and password and click “OK”. This will bring you to the shipping address confirmation page and also shows you the shipping cost and carrier. Click “Continue”. This will bring you to the billing address confirmation page and how your payment will be processed. Click “Continue”. This is the final step in checking out. You just need to double-check your order, fill in your credit card information and click “PLACE ORDER!” and you’re done! You will receive an automated credit card receipt via email as well as an automated order confirmation from us via email. Within 48-72 hours you will receive a request for information and a proof of your items. You can approve or make changes to you proof. Once your design has been approved, we get them printed, cut and in the mail to you. It’s that easy!

I want to order several items. How do I request a total price before I place an order?
Our handy shopping cart will add up your order as you add items to it, so you'll be able to see how much your order is prior to completing your purchase.

What is the minimum order?
Our minimum order varies, please consult the particular item page for specific minimums.

What if I need to order more items after my initial order is complete?
We keep your design on file, so you will be able to re-order items at anytime, either by doing so from our online shopping cart or by contacting us.

How long will it take to receive my order?
Most orders are completed within 2-3 weeks. However, this can fluctuate depending on the speed of communication, printing issues or other factors not under our control.

What if I don't like how my order turned out?
If, for any reason, you are unsatisfied with your order, please contact us. While the final approval of your proof is binding, we are always willing to work with you and will make every effort to see that you are satisfied. However, because of the personalized nature of our items, all sales are final and cannot be returned for a refund.

What if I find a mistake on my finished order?
We do our best to double-check all orders that are sent to print. However, mistakes do happen. If the mistake is our fault, we will immediately replace the incorrect portion of your order at no cost to you. If the mistake was made by you, we ask that you pay for the cost to reprint the incorrect portion of your order. Because of this, please double and triple check your proof for accuracy.

Can I change my order?
You can change your order, including design choice, colors, quantities, etc. at no extra charge until such time as you have received and approved your proof. We ask that you not submit any further changes once you have received confirmation of your proof approval. We suggest that you double-check your information prior to submitting your approval.

What if I want to cancel my order?
Cancellations cannot be made once you have paid for and approved your order and they have been sent to print.

PAYMENT
What payment methods do you accept?
At this time, we accept credit cards. If you would prefer to pay via PayPal, we are happy to send you a custom invoice. Please just contact us.

Do I have to pay before I can see a proof?
Yes. Our policy requires payment prior to any artwork being completed and proof being sent.

SHIPPING
How much is shipping?
Shipping is calculated when you checkout and is based on how much you order. You will see the shipping cost on the PayPal checkout screen.

Do you offer expedited shipping?
Yes. However, because of our quick turn-around, we find that it's not generally necessary to use this shipping option If you would still prefer to use expedited shipping please contact us after you have placed your order to request this service.

Do you offer international shipping?
Yes. Please contact us prior to placing your order and we will send you an invoice that includes international shipping.

What if my order was lost or damaged in shipping?
We are not responsible for orders that may be lost, stolen or damaged in transit to you. We will add shipping insurance to your order if you request it.

PHOTOS
I chose a design that has photos. How do I sent them to you?
There are two ways to send photos:
• Via email to moncherdesigns@comcast.net
• Or by regular mail to be scanned by us. If you would prefer to have us scan your photos, we will provide the mailing address when we send your order confirmation. Once your announcements are completed, your photos will be shipped back to you in the same package as your announcements. Please allow extra time for completion if mailing your photos.

Do you have any tips for sending my photos?
• Photos taken with a digital camera: Please be sure to take your photos with the highest setting on your camera. Send them to us exactly as they come out of your camera – without any editing.
• Photos scanned from a print: If you will be scanning your photos, please scan them at a minimum of 300 dpi and send the raw files to us.

Can I use a professional portrait or photograph?
Because professional portraits are the property of the photographer who took them, we must have you get permission from the photographer granting us the ability to use and edit the photos in your announcements. Please print out this Copyright Release Form and have the photographer sign it and mail it to the address listed on the form.

SERVICES
Can I pre-order my envelopes?
Of course. However, because of how quickly we are able to turn-around your orders, we find that it's generally not necessary to pre-order your envelopes. But we will certainly ship them to you the day after your order is placed. In some cases, we will ship them on the same day. Contact us to request this service or order that option on the item page.

Will you print my return address on my envelopes?
Yes. This option can be added when you place an item in your shopping cart. We will print your home return address on your envelopes. In fact, right now, it is included free of charge on all orders!

Can you address my envelopes for me?
Yes. This option can be added when you place an item in your shopping cart. Send us your address list of friends and family and we'll print their names and addresses on the envelopes in a font that matches your announcements or thank you cards. We promise never to use your information for anything other than your order.

What about mailing my order for me?
Need a little help getting out your announcements or invitations? No problem! We offer a complete shipping package for you. We'll put them together, address your envelopes, add the postage and drop them in the mail for you! This option can be added when you place an item in your shopping cart.

Do you offer other services?
Definitely. We are a full-service graphic design team!
Here are some of the other items we can provide to you:
• Websites
• Graphic design for just about anything
• Greeting cards for any holiday or occasion
• Party Invitations (Anniversaries, Showers, Birthdays, etc.)
• Wedding Invitation Sets including: Invitations, Thank You Cards,
Save The Dates, RSVP Cards Favors & Favor Tags, Place Cards, etc.
• Stationery and Note Cards
• Address Labels
• And many other products like t-shirts, tote bags, mouse pads, calendars,
mugs, posters, magnets and more.
If you would like information on any of the above services,
please contact us with your request.

PRIVACY
Will you use my design in your advertising?
We always ask for permission to use your artwork in our advertising or on our website. If you choose to give your consent, all names and other personal information will be changed - only your photograph(s) and layout will be used.

What is your privacy policy?
Moncher Designs is committed to protecting your privacy and to protecting the confidential nature of all information we collect from our customers. It is necessary for us to collect personal information in order to process and ship your order. The information you provide to us is kept confidential and is used only to create your cards, process and fill your order, and ship your order to you. We absolutely do not provide or sell your information to any outside agency, person, or company for any reason!

PROOFS
Do I have to pay before I can see a proof?
Yes. Our policy requires payment prior to any artwork being completed and proof being sent.

What is a proof and how do I view it?
A proof is a low resolution version of your order that we provide to you so that you can see what your order will look like. It allows you to spell-check all text prior to the order being printed. When your proof is ready to be viewed, you will be sent an email with a link to the page, where you can make changes or approve your order.

Am I allowed to make changes to my proof?
Certainly. All changes can be made via the form on your proof page.

Can I make changes to an existing design?
Yes. All of our designs are customizable to your preferences. If you like, you can change the colors, typestyle, and photo treatment. We'll even make limited adjustments to the layout!

Can I request a custom design?
Of course! Simply contact us with what you are looking for. Remember, when we say custom, we mean “custom”. We’ll come up with something from scratch that fits your family, your child and your vision. Custom designs incur a one-time design fee of $25 on top of the cost of your announcements.

ANNOUNCEMENTS/INVITATIONS
What is included with my announcement/invitation order?
• Your birth announcements/invitations
• Matching white 70 lb envelopes
• Personalization (colors, text, images)
• Photo retouching and editing
• Web proof and changes to suit your preferences

Will you print my announcements/invitations on cardstock instead of on photo paper?
Yes. However, the pricing for cardstock is different from photo paper and may take up to 2 weeks longer to produce. Our cardstock announcements also come with a matching white 70 lb envelope.

What if I want to print my own announcements/invitations?
No problem. We can design your order and send you the file, which allows you to have them printed however and wherever you would like. There is a one-time design and email fee of $35 for this service.

I want to add a special verse to my announcements/invitations, but I can't think of anything.
For lots of ideas on verses, visit Verse It.

What kind of paper are my announcements/invitations printed on?
Your photo order will be printed at a professional photo lab on real photographic paper, and are available in a glossy or lustre finish. A glossy finish is the most popular choice, but a lustre finish provides fingerprint resistance and is used by many professional photographers. Our standard cardstock is an 11pt Matte Cardstock printed on a digital press. We also offer a 12pt Shimmer Cardstock, and a 16pt Ultra Heavy Cardstock.

Can I order my announcements before my baby is born?
Yes. Please place and process your order normally and send us information as soon as it's available. We will even pre-ship your envelopes!

THANK YOU CARDS
What is included with my thank you card order?
• Your thank you cards
• Matching white 70 lb envelopes
• Personalization (colors, text, images), if applicable
• Web proof and changes to suit your preferences

What kind of paper are my thank you cards printed on?
Your thank you cards are printed on cardstock and you choose the paper weight.

ENVELOPE SEALS
What is included with my envelope seal order?
• Your envelope seals
• Personalization (colors, text, images), if applicable
• Web proof and changes to suit your preferences

OTHER
Can I request a sample?
Yes. We will send you one free sample via First Class Mail. Please click here to request a sample.

Do you have a catalog you can send me?
Because of the ever-changing nature of our selection of designs, we do not currently have a catalog or brochure that we send to our customers. We suggest that you check back to our Online Catalog often to see if new designs have been added.